Our product features
RDO can create and host your very own branded platform comprising of effortless case management, dispute resolution tools and insightful data analytics. Check our amazing features in detail.
Feature Spotlights
These features collectively enhance the efficiency, cost-effectiveness, and accessibility of resolving disputes, making ODR a valuable tool in today's digital age
Case Intake Automation
Automated Filing:
Submit case details electronically to minimize manual entry. Cases are efficiently categorized and filed based on predefined criteria, ensuring accurate classification.
Submission Processing:
The platform automatically validates and processes submissions by checking document accuracy, completeness, and proper field completion, leading to an efficient, error-free workflow.
Negotiation & Mediation Platform
Real-time & Asynchronous Collaboration:
Enables flexible communication and interaction regardless of location or time constraints, with asynchronous options to accommodate busy schedules and varying time zones.
Integrated Communication Tools:
Integrates chat, video conferencing, and document sharing within a single platform, streamlining communication, minimising reliance on external tools, and maintaining a centralised record of all interactions.
Timeline Builder for Asynchronous Trials
Event-Driven Management:
Leverages an event-driven approach to manage claims and responses. Key events, such as the filing of a claim, submission of evidence, or scheduling of hearings, are recorded and tracked within the platform.
Asynchronous Participation:
Enables respondents and claimants to participate in the trial process on their own schedules. Parties can submit, accept, or contest events at their convenience, promoting flexibility and accommodating diverse time zones.
Judicial Dashboards & Evidence Review
Real-time Access:
Provides immediate access to all submitted evidence, including documents, images, videos, and audio recordings. Stores evidence in a centralised, easily searchable repository. Maintains a clear, auditable record of all evidence and decisions.
Built-in decision support and verdict drafting tools:
Offers integrated tools to aid in drafting verdicts and orders. Includes templates and automated formatting to streamline decision writing. Automates administrative tasks in case management and decision-making.
Administrator Configurability
RDO's Administrator Settings allow organisations to configure every aspect of their dispute resolution processes, from user roles and workflow automation to case categorisation and resolution choices,.
Seamless User & Role Management
Whether managing neutrals, court staff, or platform users, RDO ensures that access levels and permissions are configured to maintain security and operational integrity. Customisable role-based privileges allow for flexible governance while ensuring compliance with jurisdictional requirements.
Customisable Workflows & Dispute Management
With RDO’s automated workflow builder, you can customise and automate resolution processes across various case categories. Triggers, milestones, and due dates can be configured to reduce manual intervention while ensuring consistency across disputes.
The platform’s modular architecture allows administrators to adapt case categories and resolution pathways to the specific needs of their jurisdiction or organisation.
System Integrations
API-based Integrations:
Connects with external systems via APIs, including Court Management Systems. Exchanges data securely with court systems. Streamlines case transfers and admin processes.
Payment Gateways:
Enables secure, efficient online payments for fees and costs. Handles multiple payment methods. Ensures smooth transactions.
Enhanced Data Exchange:
Transfers data seamlessly between systems. Minimises errors and reduces admin work. Boosts overall efficiency.
Success in Action: Transforming Courts Worldwide
“The most efficient ODR solution on the market”
“RDO is an exceptional platform, robust and easy to use”
“RDO brings unmatched expertise to the ODR market”
Experience Justice. Reimagined.
Our multi award winning technology has been trusted by governments and ADR experts, courts and tribunals around the world.
